Financial Times

18 November 2015

From the click on the order button to the knock on the front door, today’s customers expect their online orders to be fulfilled reliably, conveniently, quickly and, above all, cheaply. But how much is delivery costing retailers? In many cases, the answer is too much. Research by management consultancy Kurt Salmon, conducted for trade publication Retail Week, found that U.K. supermarkets are losing about £300M every year from online business, at a rate of £3 to £5 per individual home delivery.

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